Customer Care

Customer Care

Need help? Email support@softnoir.com. We usually reply within 24-48 business hours, Monday-Friday.

For order questions, please include your order number and the email address used at checkout so we can help faster.

FAQs

How can I choose the right size?

Please check our Size Guide before ordering. If you are between sizes, we recommend choosing the larger size for a more comfortable fit. You can also email us your bust, underbust, waist, and hip measurements for sizing help.

Can I return or exchange my item?

For hygiene reasons, lingerie and intimate apparel are limited in returns once delivered. Defective, damaged, or incorrect items are covered when reported within 7 days of delivery.

How long does shipping take?

Orders are usually processed within 1-3 business days. Delivery times vary by destination and carrier.

How do I contact support?

Email us at support@softnoir.com. We usually reply within 24-48 business hours.