FAQS

We offer a range of sizes depending on the item. Please check the size guide and product measurements on each product page before placing your order.

If you are between sizes, we recommend choosing based on your preferred fit and comfort.

Yes. We offer free worldwide shipping on all orders.

Shipping availability and delivery times may vary depending on your destination, local customs, and carrier conditions.

Orders are usually processed within 1–3 business days after payment is confirmed.

Estimated delivery time is usually 7–15 business days, depending on your location and local delivery conditions.

Because our products are intimate apparel, we do not accept returns or exchanges for size, color, personal preference, or change of mind once the item has been delivered.

Returns or exchanges are only considered if the item arrives defective, damaged, or incorrect. Please contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

You can contact us at:

support@softnoir.com

You may also reach us through our Contact Us page. We usually reply within 24–48 business hours.