Shipping & Returns
Shipping
We offer free worldwide shipping on all orders.
Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated delivery time is usually 7–15 business days, depending on your destination, local customs processing, and carrier conditions.
Please note that delivery times are estimates only. Delays caused by customs, local carriers, holidays, weather conditions, or other circumstances outside our control may occasionally occur.
Returns & Exchanges
Because our products are intimate apparel, we are committed to protecting the health, privacy, and hygiene of every customer.
For hygiene and safety reasons, we do not accept returns or exchanges for size, color, personal preference, or change of mind once the item has been delivered.
Returns or exchanges are only considered if the item arrives defective, damaged, or incorrect. The issue must be caused by the product itself and not by wear, washing, improper use, accidental damage, or customer handling after delivery.
Defective, Damaged, or Incorrect Items
If you believe your item has a quality issue, please contact us within 7 days of delivery at support@softnoir.com.
Please include your order number and clear photos or videos of the item, packaging, and the issue. This helps us review your request quickly and provide the most appropriate solution.
Unauthorized Returns
Please contact us before sending any item back. Returns sent without prior approval may not be accepted or processed.
Contact Us
For shipping, return, or order-related questions, please contact us at: