Customer Care

How We Can Help

For customer support, please contact us if you need help with sizing guidance, product information, shipping questions, or order-related concerns.

Our team is here to support you before and after your purchase.

Before You Order

To help you choose the best fit, please review our Size Guide before placing your order.

If you are between sizes, we recommend choosing based on your preferred fit and comfort.

After You Order

If your question is related to an existing order, please include your order number when contacting us. This helps us review your request faster and provide more accurate support.

Privacy & Hygiene Care

Because our products are intimate apparel, every customer request is handled with care and discretion.

For hygiene and safety reasons, intimate apparel is not eligible for return or exchange once delivered, unless the item arrives defective, damaged, or incorrect.


Contact Us

For customer support, please contact us at:

support@softnoir.com

You may also reach us through our Contact Us page. We usually reply within 24–48 business hours.